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Online Ordering & Store Setup

Follow our complete walkthrough to set up your customer account, browse real-time inventory sets, filter products by zone or size, and place orders online.

Active: Chapter 1
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Ready to Start Ordering?

Account setup is open to landscape contractors, designers, and the general public.

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Tutorial Chapters

Click any chapter card below to jump the video directly to that section.

1

Introduction & Account Setup

00:00 - 01:04

Welcome to Nursery Outlet's online ordering platform. Requesting access properly ensures our team enables your online account and sets your correct custom tier pricing.

  • Requesting Online Access: All customers—whether new or returning—should click "New Customer" (top right) to submit your details and request online ordering access.
  • Existing & In-Store Customers: Even if you have shopped with us in-store before, please click "New Customer" so our team can verify your account, check the online access box, and sync your custom pricing tier.
2

Logging In & Availability Sets

01:04 - 01:37

Once logged in, verify your environment settings and select the correct catalog files before you begin browsing inventory.

  • Availability Template: Select the dropdown menu at the top of the interface. Choosing your specific approved template filters products to the sets you have direct purchasing access to.
3

Filtering & Searching Products

01:37 - 02:40

Utilize multiple lookup vectors to navigate thousands of conifers, shade trees, maples, and shrubs rapidly.

  • Refined Dropdowns: Filter products by combining Size, Category, and Zone menus.
  • Instant Clear: Use the dedicated button to clear all active filters and return to the main availability view.
  • Keyword Search: Type species names or terms directly into the product search box for narrow match-ups.
  • View Toggle: Easily switch between Grid View and Tile View based on your catalog display preference.
4

Placing & Managing Orders

02:40 - 03:11

Manage quantities and configure local delivery or installation logistics right inside your cart checkout flow.

  • Enter Quantities: Fill in desired plant numbers directly in the "Order" column next to each product.
  • Shopping Cart Review: Click the cart icon (top right) to review current items, verify your shipping details, and request delivery or specialized installation.
  • Cart Utilities: Use the "Clear Order" button to restart, or adjust/delete individual lines via the trash icon.
  • Place Order: Verify the order summary, click "Place Order", and receive your order receipt instantly.
5

Past Orders & Invoices

03:11 - 03:23

Keep track of your transaction history, check pending items, and print invoices directly from your customer portal.

  • Open Orders: Use the history dropdown menu to view status on currently active, pending orders.
  • Invoices Section: Review or download transaction invoices from all completed past orders.
6

Customer Support & Onboarding Assistance

03:23 - End

We appreciate your partnership. Our support team is here to assist with any questions about online ordering, plant specs, or shipping schedules.

  • Direct Phone Support: Call our office at 503-782-7700 during business hours (Tue-Fri 8am-4pm, Sat 9am-3pm).
  • 40-Mile Delivery Area: We deliver directly to job sites throughout Portland, Salem, and the Willamette Valley.
Ordering FAQ & Policies

Account Onboarding Quick Reference

Open to Contractors & Public

Both commercial landscape contractors and retail homeowners can register accounts for direct online ordering access.

40-Mile Job Site Delivery

Select job site delivery during checkout. We deliver throughout Portland, Woodburn, Salem, and the Willamette Valley.

Custom Tier Pricing

Contractor accounts unlock volume pricing tiers and custom availability templates assigned directly by our onboarding team.

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